Content Strategist

Chicago, Ill

3 weeks ago

We're looking for a Content Strategist/UX writer to join us at Expedia for 1 year contract.

Specific things you'll be doing * Write clear and consistent product content - everything from broad positioning and strategy to tooltips and notifications * Use research, competitive audits, and user-centered design to develop content hierarchies * Dig into user research and competitive analysis to identify, inform, and validate your work * Communicate your findings, recommendations, and content specifications through deliverables such as content matrices, user scenarios, presentation decks, comps, prototypes, and style guides * Work closely with fellow content strategists as well as designers, engineers, product managers, and many others to conceptualize content-focused experiences and bring your work to life * Collaborate with brand teams to shape voice and tone and implement style guides * Describe and present your methods, explorations, and rationale along with a recommendation to peers and team partner * Iterate and improve by learning and growing * Advocate for content standards within your immediate team and in the organization at large What we ask from you: * Being a stellar writer is a given - you're a designer and words are your design language. * You'll regularly use logic, hard data, and empathy to inform content choices and always advocate for the user. An understanding of UX, technology, and the role content plays in design is key. (This isn't a marketing role, though you may craft marketing messaging and copy.) * You lean on established standard practices but also love to experiment and move quickly. You understand the nuances inherent in your work and how that can help customers comprehend and use our product.

Who you are: * 3 or more years professional experience with content strategy or UX writing for large enterprise web sites or applications, especially consumer-facing and transaction-focused interfaces * Knowledge of mobile first and responsive content strategies * Understanding of the development, sourcing, and governance of both structured and unstructured content types * Experience with the UX design lexicon and process * Excellent verbal and written communication skills * Self-starter who plans and executes work with minimal supervision (but you'll always have support) * Bachelors degree in a relevant field - Design, English, Communications, Journalism * An appetite to grow, both as a person and as a professional * A love of travel